Technology Transfer -Transformation & Optimisation
Commercial Products Technology Transfer
Our Client:
Global MAKE and Technology Operations Leaders for a $42BN USD global pharmaceutical supply chain within a multi-national healthcare company
Project Description
Delivery of dual approach Implementation Plan detailing how the Client’s existing Commercial Products Technology Transfer (TT) Business Process should be changed using Lean process mapping (interim future state) and innovative Human Centred Design Thinking (HCDT) (future state) to reliability and consistently deliver current and future projected product transfer volumes.
Benefits:
Interim governance framework implementation thus reducing TT delay risks.
Confirmed no headcount increase required with increasing volumes.
Quantification of Product Inventory build avoidance.
Clear challenged plan to deliver interim and future state business processes in a structured prioritised manner, eliminating failure risks.
Immediate short term actions prototype tested and implemented.
Confirmed Human Centred Design Thinking as a suitable transformation approach.
High performance HCDT TT Expert Team transitioned smoothly to Implementation Phase.
Results:
Existing Baseline Measured and Future State Targets agreed.
Savings - current and future - quantified and agreed.
Fully endorsed Phase 1 Implementation Plan
Challenges & Objectives:
Commercial Technology Transfer (CTT) Business Process be transformed, to reliably and consistently deliver future transfer volumes and minimise business risk.
Current CTT Business Process performance was unmeasured , associated costs and risks unquantified; previous improvement projects had failed to deliver required improvements.
Pharmaceutical CTT is a complex regulated business process. Previous attempts to categorise and structure this complexity had limited success and thus confidence was low.
Access to CTT Expert Team members was limited as they were actively executing live TT.
Availability to robust data and information was known to be an existing challenge.
Innovative Human Centred Design Thinking was mandated.
Our Scope:
To understand and quantify the current state performance, quantify the business case, costs and risk; design and test optimal future state business process and deliver agreed tested Phase 1 Implementation Plan.
Our Client mandated:
Exclusion of in-direct headcount form business case
Use of IDEO Human Centred Design Thing methodology
Neither project nor its recommendations have negative impacts on current transfers or operations.
Our Methodologies:
Whilst we used different methodologies, these are the more important:
Innovation- Human Centred Design Thinking (IDEO)
Lean-Value Stream Mapping
Individual and Team
Building
Knowledge Sessions
Coaching
Our Approach:
Our Project Governance with Steering and Expert Teams and suitable Governance & Communications structure were created.
Our approach included an extensive Discovery phase, to comprehensively understand the scope, complexity and to allow for the lack of standardised and easily sources high quality data.
Our Collection process was designed for mixed model data criteria & process focused on:
Current State Performance
Business Case Development
Business Process and supporting structures
Our Analytics followed these:
Current Process Performance
Development of short-listed Transfer listing with associated measured performance
Business Case Development via Product Inventory Cost
Business Process and Supporting Structures
We collated, presented and agreed with the Steering Team the performance and business case.
Our Diagnosis confirmed the under-performance of the CTT Business process.
Our Change Plan was structured into:
Immediate implementation i.e. Governance & Performance, CAR Standardisation, Resource Tracking
Design Future State Plan and document in Phase 1 Implementation Plan; including tailored combined synchronised innovative and lean models as follows:
Innovation Approach- Human Centred Design Thinking
Organised Team Knowledge & Training Sessions and Coaching
Co-ordinated Innovative workshop delivering multiple opportunities to progress to prototype testing & implementation
Successfully identified & delivered breakthrough Transformation via prototype testing on critical CTT.
Brought these breakthrough learnings into the:
Lean Process Mapping (VSM) Process
Facilitated Lean Process Mapping to challenge current state, develop future state and develop gap analysis
Delivered phased future state plan outlined in Implementation Plan documenting:
Final Three Year Future State Roadmap to transform all business process, governance & structures
Detailed One Year Plan focused on:
Final Governance and Performance Framework
Final Future State Transformed Business Process VSM with HCDT
Scoped and ready to implement new Organisational Design and Knowledge Management Business Process
